If you are on a newer version of ResaleAI POS (2.0 or above), each POS will no longer require a login for ResaleAI POS. Instead, the employee should just click on the ResaleAI POS icon and it will launch and auto-login to the POS user account. No password or username required.
Troubleshooting
If you open ResaleAI POS and it asks for a login and password, follow these steps:
1. Close out ResaleAI by clicking the 'x' at the top of the box
2. Re-open by clicking on the ResaleAI POS icon on system tray or on the desktop
3. The auto-login should trigger and open RAI without prompting for a password
After completing those steps, if it doesn't auto login:
1. Restart POS
2. Re-open by clicking on the ResaleAI POS icon on the system tray or on the desktop
3. The auto-login should trigger and open RAI without prompting for a password
Ensure you are on ResaleAI POS (Not Chrome or another web browser)
If you are still having issues getting the auto-login to work, hit the chat button & we will be glad to assist you!!
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